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Feel free to contact us at any time with additional questions or concerns: |
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|---|---|---|---|
| Technical | Richie Franks | sisorderdesk@stevensIS.com | 503-233-5746 |
| Sales/Billing | David Stevens | dave@stevensIS.com | 503-233-5746 |
Click here for online order instructions (basic walkthrough)
Frequently Asked Questions
- How can I check the status of an order or reorder previous jobs?
- Start by clicking the 'My Account' tab from the top-level navigation options. From here, select "Order History". This will display a list of your previous orders along with their status. To reorder, click the 'Order #' link for the appropriate order and then click 'Reorder'. You can also search by the name on the print item using the 'Advanced Search' tools.
- I've made a mistake on my order, what should I do?
- Call or email us as soon as you can. We will cancel the order and ask you to place a new order with corrections.
- How do I cancel an order?
- Call or email us as soon as you can. We will cancel the order.
- What happens if my browser times out?
- Don't panic! All of your order information is saved each time you move from one page to the next. If your browser times out when moving between steps, try clicking the 'Back' button on your browser and try again. If for some reason you are logged out of the system, your orders will be saved in the 'Drafts' queue, accessed by clicking the 'Drafts' link in the top-right area of the page.
- When can I expect my order to be delivered?
- Depending on the delivery method you select, orders will be printed and delivered within 3-8 business days. Business cards are printed every Wednesday and deliver the same day, either to the PSU warehouse or directly to your department if the appropriate delivery method was selected.
- I was interrupted while customizing an order ... can I resume where I left off?
- Yes! The 'Drafts' link near the top right corner of the page will display your last 3 uncompleted orders. You can resume the order from here.
Stevens Integrated Solutions | 4101 SE 26th Ave | Portland OR 97202 | 503.233.5746 | www.stevensis.com